Field Communications Manager

Operational Context

Médecins Sans Frontières (MSF) has started its activities in Italy in 1999 when realized that the same persons cured and assisted in countries at thousands of kilometers of distance were the same encountered in precarious conditions and needs once in Italy. The activities developed during these last years have aimed to give medical and psychological assistance to migrant people, even undocumented, present in Italy.
Currently MSF Italy Mission implements different projects:

  • In Rome, a rehabilitation center for victims of torture (SoT);
  • In Catania, MSF is opening a post-acute care center for migrants;
  • In Trapani, psycho social support and transcultural psychotherapy for asylum seekers;
  • In Italy, psychological first aid (PFA) for traumatic boat landings;
  • In Rome, MSF set up a response pool to provide primary health, mental health and humanitarian care to migrants living in informality by means of a mobile clinic

Purpose of the post

To define, implement, coordinate and supervise all operational communication activities according to MSF standards in the mission/ or during an emergency. The FCM aims at building MSF visibility, acceptance and leverage inside the mission country. For any large scale emergencies, an Emergency Field Communications Manager EFCM with the same responsibilities as the FCM may be sent to the mission.

Main objectives

Strategy Building

  • Under supervision of the HOM(s) and in cooperation with the Communications Advisor in HQ the FCM defines the communications strategy for the mission, advising on public positioning and remaining reactive to emergencies and crisis communications.
  • The FCM promotes the visibility of the organisation, improving awareness of its principles and work, reinforcing information on MSF activities among communities.
  • The FCM should have the capacity to identify key cross cutting issues across MSF operations which are relevant to communications and to advise on public positioning.
  • He /she will develop guidelines for dealing with crisis communications through local media and have the capacity to remain reactive to emergencies.
  • In emergencies with high media pressure the (E)FCM is able to act as a spokesperson to take interview pressure away from the field teams.

Media Management/ Alert

  • The FCM maintains close contact with key local media and foreign correspondents.
  • The FCM liaises with communications staff from other organisations and institutions, and will monitor and analyse the communication lines developed by actors of importance for MSF (authorities, armed groups, other NGOs…).
  • The FCM facilitates international media visit to MSF projects and he/she organizes media events (Press conference, Press briefing…) in collaboration with MSF international communication network.
  • The FCO briefs spokespersons and assesses media training needs for key staff.
  • He/she can play the role of a spokesperson when seen as opportune and necessary.
  • The FCM produces strategic reports on the local media landscape and regularly reports on new developments. He/she provides guidance on how to deal with local media at time of crisis, and will develop guidelines for dealing with such crises through in-country media.

Team Management

  • FCM manages, develops and supervises staff (Field Communication Officers) under his/her direct responsibility.

Content Production

  • The The FCM advises on which communications tools to choose according to objective, message and audience at local and national levels. He/she then produces – or supervises the production of – local comms contents (leaflets, brochures, posters, radio spots, articles, photos, videos.) according to strategy and budget.)
  • The FCM helps producing international comms content by providing data, information, quotes, testimonies, pictures, videos and other means to the CA or the com person in charge of writing international comms contents at headquarter level.
  • The FCM tracks and archives communications production on the country to build institutional memory.

Content Diffusion

  • The FCM actively promotes the diffusion of MSF content in the country. Under the supervision of the Head(s) of Mission, the FCM identifies communications opportunities using MSF comms network production (from List_Press) or returning staff to pitch content on MSF activities in the country and other countries.
  • When judged opportune and strategic, he/ she uses social media (twitter, blogs, Facebook….) to promote MSF contents and visibility

Reporting

  • The FCM produces regular reports on achieved results and future priorities.. Budget Management The FCM will produce a yearly communications budget meant to support identified and agreed com priorities. This budget will be submitted for approval to the Head of Mission(s) and coms department at HQ.

Context Specific Accountabilities

  • Finalize, in collaboration with the HoM and Advocacy Manager, the Communication and Advocacy Strategy for 2019
  • Provide communication support to OCB projects in Italy (VoT/SoT, Catania, Trapani, RUS), develop communication strategies to achieve objectives of the Mission
  • Manage media for all migration related issues in Italy, manage the migration media list in coordination with MSF Italy press office
  • Produce and diffuse contents
  • Ensure monitoring/listening in collaboration with MSF Italy’s Communication and Advocacy Department
  • Ensure regular reporting and manage OCB Mission communication budget

Requirements

Education:
Desirable: degree in Journalism, Communications, Humanitarian affairs, Political Sciences or related university degree.

Experience:

  • Essential: previous working experience of at least 4 years in communications, journalism or public relations
  • Essential: previous working experience in producing communications content production
  • Essential: experience with MSF or other international NGOs in developing countries. Experience working in an international environment

Competencies:

  • People Management
  • Commitment
  • Flexibility
  • Results
  • Teamwork

Knowledge:
Essential computer literacy (word, excel and digital media)

Languages:
Italian and English essential. Other languages are an added value

Field Communications Manager

Closing date: 25th September
Please note that only short-listed candidates will be contacted.

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