International Cultural Mediator – Palermo project

Support the communication and interaction between beneficiaries (migrants and refugees) and care providers (MSF and NHS) in the host country, through addressing consequences of language barriers, socio-cultural differences and discrimination, following MSF protocols and procedures, to improve fair and equal access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.

Main tasks and responsibilities

  • Contribute to the provision of quality and cultural sensitive interpretation, facilitating the relation between patients and the care providers involved in medical consultations, mental health sessions (individual and group), physiotherapy sessions, nursing and triage activities, social worker sessions, as well as Health Promotion activities in relation to COVID 19 awareness;
  • Together with relevant project team members, provide information to beneficiaries on the use of the health care system and other support services (health, socio-legal/protection, etc ) provided by MSF, the NHS or other actors, with the aim to favor empowerment and autonomy of beneficiaries in “navigating” the hosts societies;
  • Contribute to context understanding and data collection on medical/humanitarian issues, with a specific attention to vulnerabilities, to provide reliable information for operational decision-making;
  • Contribute to the preparation of material and deliver health education sessions, messages and topics addressed to the target population, with a particular focus on victims of intentional violence.
  • Ensure that all the patients and caretakers are well informed, according to protocols, about health related issues and services provided by MSF, the NHS and other actors;
  • Provide support in monitoring health situation and living conditions of the target population;
  • Provide support in identifying persons potentially victims of intentional violence.

Profile and qualifications

  • Essential secondary education. Desirable degree in social sciences, social communication, or teaching. Professional course and /or training in interpretation or intercultural mediation is an asset.
  • Minimum two-year experience in similar position, preferably in medical settings with MSF or other NGOs.
    Previous experience in PFA (psychological first aid) is an asset.
    Previous experience in migration/refugee contexts is essential; experience in Sicily migration context is an asset.
  • Knowledge of migration dynamics and of the affected population is essential.
    Knowledge of the culture and organization (e.g. health care system) of the host society/country is essential
  • Mother tongue/C2 in Arabic and French is essential. Proficiency (C1) in Italian is essential, or Mother tongue/C2 in Wolof, French and at least one of the following languages (Mandingo, Bambara, Fula) is essential. Proficiency (C1) in Italian is essential, or Mother tongue/C2 in “Pidgin” English and at least two of the following languages (Mandingo, Bambara, Fula, Mangiaco and Malinke) is essential. Proficiency (C1) in Italian is essential.
  • Transversals competences required: Commitment to MSF principles; Behavioral flexibility; Teamwork & cooperation; Results & quality orientation; Stress management; Service Orientation; Cross-cultural awareness


Contract: Fixed term contract (12 months), Part-time (25 hours per week). Level 4 of Italian CCNL.
Gross Annual Salary: 22,620 – 27,144 € (amount to be proportionated for a part time assignment), depending on the experience of the selected candidate.
Duty Station: Based in the MSF office in Palermo, with frequent travelling to the field.

Deadline for applications: 26 November 2020
Possible starting date: 10/12/2020

International Cultural Mediator – Palermo project

Deadline for applications: 26 November 2020

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